About Alaffia Health

Alaffia Health is an AI-enabled claim review engine, allowing health plans to review claims fast and accurately, reducing the cost of care for all by reducing medical billing fraud, waste, and abuse. Our customers use our AI Agents to eliminate manual work, reducing administrative costs and burdens in the healthcare industry. 

Alaffia Health is a Series A hyper-growth company based in New York City that has raised $18M to date from top-tier VCs like FirstMark and Anthemis.

About the Role 

Account Managers at Alaffia Health serve as the primary point of contact post-sale and are responsible for driving product and customer activation and long-term growth by owning onboarding/implementation, engagement expansion, and retention across a book of health plan customers. You will have the opportunity to help build and refine Alaffia’s post-sales organization and define the customer strategy that fuels our continued growth. If you are someone who learns fast, works with a strong sense of urgency, and enjoys building relationships with external stakeholders, this role is for you.

What You’ll Be Doing

1. Serve as the primary contact between Alaffia and a book of health plan customers
2. Drive revenue for Alaffia by owning customer onboarding & implementation, expansion, renewals, retention, and overall growth across a book of health plan customers. You will directly own a revenue target for your book of business
3. Partner with the Sales team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout of our payment integrity audits and our AI SaaS tool
4. Understand Alaffia’s key differentiators, product strategy, product features, and functionality, and how clients can best leverage them to suit their specific needs and use case(s)
5. Ensure fast, thorough, and complete product onboarding of new Alaffia customers within 90 days of signature 
6. Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
7. Review monthly volume at the product level to manage any mitigation of changes in volume with customers and internal stakeholders
8. Create client-facing documentation and contribute to the refinement of internal policies and procedures
9. Build and nurture strong relationships with VP-level and C-suite executives, payment integrity and claims operations professionals at health plans across the country to understand their pain points and priorities to deepen the usage of Alaffia’s products and services 
10. Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience and drive product enhancements

What We’re Looking For

1. 5+ years of experience in customer success or account management in a B2B organization
2. Deep understanding of health insurance, medical billing and coding, and payment integrity
3. Proven track record of exceeding quota and/or outperforming key target metrics
4. Strong experience implementing SaaS and/or services solutions
5. Excellent verbal and written communication skills, as well as interpersonal skills
6. Demonstrated ability to develop a trusted advisor relationship with key decision makers at all levels within the account 
7. Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships
8. Ability to anticipate customers’ needs and position product solutions accordingly
9. Ability to proactively identify expansion opportunities to drive additional revenue and growth of the existing customer base
10. Exceptional project management and time management skills
11. Detail-oriented and high adaptability with the desire to thrive in a fast-paced environment
12. Familiarity with basic sales tools and common metrics

Nice to Haves

1. Bachelor’s degree from an accredited university
2. Experience at a high-growth startup
3. Experience working with/for a health plan, or plan administrator
4. Experience with Hubspot or comparable CRM tools

Compensation and Benefits

• Medical, dental & vision insurance coverage for you and your dependents
• 401k 
• Unlimited PTO
• Parental Leave

Our Culture

At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. We believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office.